Return And Exchange Policy

Cuddle Bloom – Hassle-Free Returns, Exchanges & Cancellations

At Cuddle Bloom, your satisfaction is our priority. If you're not happy with your purchase, we offer an easy and transparent return, exchange, and cancellation process.

Returns & Exchanges

Eligibility: Request within 14 days (2 weeks) of delivery. Items must be unused, with original tags, and free of damage or stains. Include a receipt or order confirmation.
Initiate: Email us at hello@cuddlebloom.com with order details and a photo if the item is defective.
Processing: Most returns/exchanges are processed within 3–5 business days after we receive your item.
Restocking Fee: A 10% restocking fee is deducted from your refund to help cover inspection, repackaging, and restocking costs. This ensures we continue to provide high-quality service while handling returns efficiently.
Shipping: Customers cover return shipping unless the item is damaged or defective.
Ineligible Items: Final Sale items, custom/personalized products (unless faulty), and opened hygiene-sensitive goods (e.g., diapers, underwear).

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved or declined.
Approved refunds are issued to your original payment method within 3–5 business days (timing may vary by bank).
Refunds for eligible returns will be issued minus the 20% restocking fee.

Order Cancellations

Orders may be canceled within 5 hours of purchase by emailing hello@cuddlebloom.com.
Orders cannot be canceled once shipped.

Damaged or Defective Items

Contact us within 3 days of delivery for a full refund or replacement, including shipping costs.
Email: hello@cuddlebloom.com
Phone/WhatsApp: +971 58 232 5916